Makati City Jobs Compliance Management Analyst | Hybrid | Night Shift Position at Alorica Philippines

Image Alorica Philippines
  • Job vacancies posted on: 8 months ago


We are hiring for the position of Compliance Management Analyst | Hybrid | Night Shift with full time working hours for our company office, Alorica Philippines, for residents of Makati City and its neighboring areas.

Candidates with expertise in Services & Customer Service and at least a Vocational Diploma/Short Course Certificate, Bachelor's/College Degree & Post Graduate Diploma/Master's Degree or higher are highly needed. The candidates criteria we are looking for must be trustworthy and disciplined, because our business values a professional and competitive work environment.

Our company provides a competitive salary range of ₱16,000 - ₱38,000, which can be adjusted at the discretion of HRD in our company. This range naturally varies depending on how proficient the candidate credibility can be offered.

We are pleased to announce that our company, Alorica Philippines, is currently open recruitment for candidates who are interested in joining our office company as a Compliance Management Analyst | Hybrid | Night Shift.

Job Info

Company Alorica Philippines
Position Compliance Management Analyst | Hybrid | Night Shift
Region Makati City
Career Level 1-4 Years Experienced Employee
Work Experience 3 years
Qualification Bachelor's/College Degree, Post Graduate Diploma/Master's Degree, Vocational Diploma/Short Course Certificate
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Job Functions:

  • Compliance and Risk Management
  • Compliance Monitoring and Assessment
  • Policy and Procedure Oversight and Governance
  • Reporting

Key Job Responsibilities:

  • Act as the primary point of contact for client’s compliance matters in assigned locations.
  • Monitor and deliver contractual requirements for all compliance and regulatory matters related to client including but not limited to: contractual compliance, CPP and Do Right audit requirements.
  • Compliance with relevant regulatory guidance provided by Alorica and the client
  • Change Control management of any compliance changes, launches of new temporary or permanent client’s space.
  • SOP compliance manual & metrics oversight based on client directives and expectations.
  • Serve as compliance SME/oversight for all areas and manage special tasks/projects
  • Collaborate on, create and manage policies and procedures
  • Perform audits and second level assessments as needed
  • Manage and lead remediation efforts for issues and/or areas of opportunity.
  • Collaborate with Operations and all Support groups to remediate compliance performance issues.
  • Serve as escalation point to client for all compliance and risk issues.
  • Monitor and manage compliance percentage metrics performance relative to goals
  • Monthly reporting of the SOP Compliance manual requirements with action plans, timelines, owners, etc.
  • Maintain and report on all compliance metrics, action plans and deliver monthly compliance summary reports.
  • Perform trend analysis on compliance metrics and identify areas of concern impacting programs, sites, agents, etc.
  • Provide advice, subject matter expertise and appropriate solutions for compliance risk regarding the development of new client business or proposed site expansions.
  • Perform other duties as assigned by management.


  • Bachelor’s degree.
  • 3 or more years of combined audit experience in one or more of the following fields: compliance and risk management practices, physical and facility security, or related fields.
  • Minimum of 2 years project management or similar experience
  • Experience developing and implementing compliance and risk controls and monitoring programs.
  • Experience leading change across multiple business functions.

OTHER INFORMATION (Skills and Abilities):

  • Strong knowledge of compliance requirements and regulations in the related industries
  • Strong organizational and multi-tasking skills
  • Strong background in auditing, analysis and remediation of identified issues
  • Strong attention to detail and deadlines
  • Ability to communicate with all levels within the company and externally with client.
  • Ability to work independently, identify and solve issues and deal with change.

Office/Company Address

Country Philippines
Region National Capital Region
City Makati City
Address L30, Alorica, Inc., Alphaland Southgate Tower, Makati, Metro Manila, Philippines
Map Google Map


  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description


Alorica is a leading provider of Business Process Outsourcing solutions that span the entire customer lifecycle.

Here’s the deal – we think serving clients is awesome. And that’s why, when it comes down to it, we really only do one thing – we make lives better…one interaction at a time.


The Philippines has consistently proven to be an exceptional location for the outsourcing industry. High proficiency in English, an educated workforce, robust and reliable technology infrastructure and lower operational costs all contribute to the nation’s reputation as a market leader.


30,500 employees. 17 sites. 12 cities. Three regions.


Automotive | Technology | Healthcare & Insurance | Retail & E-Commerce | Financial Services | Media & Entertainment | Travel & Transportation

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: More than 5000 Employees
  • Average Processing Time: 12 days
  • Benefits & Others: Dental, Medical, Meal Allowance, Rice Allowance, Business Casual, Varies
This vacancy is suitable for those of you who live in the following areas: National Capital Region