Cebu (Cebu City) Jobs Customer Relations Admin Associate Position at Cebu Landmasters, Inc.

Image Cebu Landmasters, Inc.
  • Job vacancies posted on: 11 months ago

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Do you currently live in the Cebu (Cebu City) and its surrounding areas and are looking for job vacancies? We are pleased to inform you that our company office, Cebu Landmasters, Inc. is currently seeking candidates to then join and fill the position as Customer Relations Admin Associate and able to work under full time working hours system.

We are a competent professional company, therefore we have specific criteria for the interested candidates. We give priority to candidates who are experienced in the field of Services & Customer Service with a minimum Bachelor's Degree. In addition, we also prioritize candidates who are professional at work, uphold honesty, discipline in responsibility, and are capable to complete their task as well as possible.

We are offering a salary of ₱16,000 - ₱38,000 for this position for interested candidates. However, this salary range can be negotiated and changed if the candidate's credibility exceeds our expectations and for sure, the agreement is adjusted to the policies of our company's HRD. Your capability will be highly appreciated by our company.

Job Info

Company Cebu Landmasters, Inc.
Position Customer Relations Admin Associate
Region Cebu (Cebu City)
Career Level 1-4 Years Experienced Employee
Work Experience 1 year
Qualification Bachelor's/College Degree
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

JOB PURPOSE

The role is responsible for assisting the Customer Relations Supervisor and Manager in administrative tasks to ensure that the team successfully addresses payment issues after-sale (past due and delinquent accounts) including but not limited to acquiring data and documents internally and externally, coordinating with other departments, and the preparation of reports.

KEY DUTIES AND RESPONSIBILITIES

  • Gathers information from CRS associates and coordinate with other departments (Treasury and Accounts Receivable) for additional information on identified accounts to be issued with Notices of Cancellation
  • Reviews and verifies the Statement of Account from Accounts Receivable
  • Fills up the NOC template with the correct information before routing for signatures, after which, endorse to the Legal Dept. for notarization
  • Gathers information from Treasury Reports on returned checks, rejected checks, and unsuccessful ADAs
  • Uses standard spiels, inform the customer about the missed payment and provide options for settlement
  • Gets the customer’s confirmation and encode it in Treasury & CRS Trackers if settlement is within the month. If the settlement date is the following month and requires the computation of penalties, then endorse to the assigned CRS Associate for proper handling
  • Addresses customers’ queries/concerns/complaints via emails, Google Workspace, Facebook Chatbot, and other communication channels assigned
  • Prepares PR and GR to SAP for goods and services needed by CRS 
  • Helps improve and prepare CRS process flows
  • Ensures that all CLI and CLI affiliates’ documents are properly filed and stored in a safe area

KEY QUALIFICATIONS

  • A graduate of a 4-year course, preferably in Management or Accounting or any relevant field
  • At least 1 year of corporate experience; real estate experience is a plus
  • Strong numerical, analytical, and problem-solving skills
  • Attention to detail with a high degree of accuracy
  • Strong computer skills and experience using spreadsheets, charting, and other software tools, such as Microsoft Word, Excel, PowerPoint, and SAP
  • Strong organizational skills to work independently and to prioritize a heavy workload under the pressure of competing assignments
  • Mature, responsible, patient, pleasant, and businesslike in demeanor
  • Professional in approach and appearance
  • Possesses a pleasing personality with very good interpersonal & communications skills
  • Possesses good organizational skills, proactive, flexible with the ability to multi-task
  • Ability to interface comfortably and effectively both internally and externally with a broad spectrum of personalities, and maintains strict confidentiality
  • Strong initiative skills and ability to work independently
  • Resourceful and pleasantly persuasive in nature

Office/Company Address

Country Philippines
Region Central Visayas
City Cebu (Cebu City)
Address Cebu Landmasters, Inc., Park Centrale, 10 Fl. I.T. Park, Brgy., Jose Maria del Mar St, Apas, Cebu City, Cebu, Philippines
Map Google Map

Benefit

  • Semi-flexible work arrangement
  • Guaranteed 14-month pay
  • Quarterly performance-based bonus

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Company Description

ABOUT US

Cebu Landmasters, Inc. (CLI) is a home-grown real estate development company in Cebu engaged in the development of residential, office, hotel and mixed-use projects. We were established in 2003 in the Queen City of the South founded by a true blooded Cebuano entrepreneur. Guided by sincere family values, genuine real estate passion and unrelenting faith, we are highly committed to our customers and community.

OUR VISION

To be the leading real estate company in the Visayas and Mindanao, and the most customer-centric and community-focused organization in the region.

OUR MISSION

Guarantee stakeholder satisfaction by bringing out the extraordinary in every step of the real estate journey.

OUR CORE VALUES

Customer-First

Collaboration

Commitment

Leadership

Integrity

Agility

Company Info

  • Industry: Property / Real Estate
  • Company Size: 501 - 1000 Employees
  • Average Processing Time: 26 days
  • Benefits & Others: Dental, Medical, Loans, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Performance-based bonus, 14th month pay and allowances
This vacancy is suitable for those of you who live in the following areas: Central Visayas