Davao Jobs Customer Service Associate | Telco Account | Davao Position at Sutherland

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  • Job vacancies posted on: 11 months ago

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We are hiring! To candidates with High School Diploma, Vocational Diploma/Short Course Certificate & Bachelor's/College Degree which prioritizing honesty and discipline and experienced in the field of Services & Customer Service, we Sutherland, are looking for candidates who are interested to join us and fill the position as customer service associate | telco account | davao and dedicated to work in full time which domiciled in Davao and surrounding areas.

We offer a competitive monthly base salary from ₱16,000 - ₱38,000.

Due to prioritize professionalism in the work environment, the salary can be adjusted upon compromise with our company's HRD according to the capabilities of the candidate.

Job Info

Company Sutherland
Position Customer Service Associate | Telco Account | Davao
Region Davao
Career Level 1-4 Years Experienced Employee
Work Experience 1 year
Qualification Bachelor's/College Degree, High School Diploma, Vocational Diploma/Short Course Certificate
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world,

Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Customer Service Associate, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.

KEY RESPONSIBILITIES

  • Handle customer requests professionally and sympathetically
  • Exceed client and company performance expectations
  • Maintain customer account information and records
  • Participate actively on a team working together to solve customer issues
  • Interact with client departments when escalations are required
  • Ability to handle stress, show empathy and not take difficult customers personally
  • Ability to work in a team environment accepting responsibility for decisions and how results may impact team

MINIMUM QUALIFICATIONS

  • High School Diploma or equivalent is required
  • With Customer Service background
  • Strong written and verbal communication skills
  • Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
  • Must be self-motivated, detail oriented, organized and flexible with the ability to learn client driven material
  • Strong multi-tasking ability

JOB HIGHLIGHTS                                                                            

  • Enjoy a set of Industry-leading benefits
  • Get paid while in training
  • Receive HMO and free dependent
  • Educational support for employees
  • Employee referral incentives
  • Vacation and Sick Leaves
  • We have sites nationwide that can be near your location
  • Stable & secured company

Office/Company Address

Country Philippines
Region Davao Region
City Davao
Map Google Map

Benefit

  • Competitive Salary
  • Great HMO Benefits
  • Fun Environment

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Company Description

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.

Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at ww.sutherlandglobal.com.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: More than 5000 Employees
  • Average Processing Time: 7 days
  • Benefits & Others: Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Casual (e.g. T-shirts), 24/7 Operations
This vacancy is suitable for those of you who live in the following areas: Davao Region