National Capital Region Jobs Customer Service Representative | In – House | Financial Account Position at Visa Philippines Business Processing Center, Corp.

Job Info

Company	Visa Philippines Business Processing Center, Corp.
Position	Customer Service Representative | In - House | Financial Account
Region	National Capital Region
Career Level	1-4 Years Experienced Employee
Work Experience	2 years
Qualification	Not Specified
Type of Work	Full-Time
Minimum Salary	PHP 16.000
Maximum Salary	PHP 38.000

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Responsibilities

• Demonstrate consistent, reliable attendance by showing up for work as scheduled with a positive, enthusiastic attitude.
• Respond to incoming customer requests quickly, proficiently, and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders, provide thought-leadership, and inspire both customers and peers in a diverse business environment.
• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features via VOICE/EMAIL/Chat, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
• Provide general information and support on any VISA related topic or product and direct the customer accordingly.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks
• Use several computer programs to respond to customer inquiries.
• Document cases to show action taken.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Qualifications

• Requires a minimum of 2 years’ experience in a customer service industry.
• A minimum of 1 year in a Contact Center environment, with voice experience.
• Must possess a clear speaking voice and strong verbal communication skills.
• Ability to handle difficult calls/email/chat in a professional manner.
• Take personal ownership to resolve a customer issue.
• Requires accuracy and attention to details.
• Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis.
• Knowledge of the payments business preferred.
• Ability to learn and adjust quickly to changes in process.
• Foster positive work environment.
• Escalate issues related to customer inquiry or other in a timely manner, and appropriately.
• Quickly respond to Manager/Lead request to support workload redistribution.
• Manage sensitive data.
• Maintain confidentiality.
• Flexible in the event of schedule change requirement

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Company Description

Company Info

• Industry: Call Center/IT-Enabled Services/BPO
• Company Size: 501 - 1000 Employees
• Average Processing Time: 7 days
• Benefits & Others: Dental, Education support, Miscellaneous allowance, Medical, Sports (e.g. Gym), Vision, Business (e.g. Shirts)