Quezon City Jobs Customer Service Team Lead ( Onsite Set Up | Stg) Position at Sourcefit Philippines, Inc.

Image Sourcefit Philippines, Inc.
  • Job vacancies posted on: 11 months ago

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We are currently looking for adequate candidates to fill the position of Customer Service Team Lead ( Onsite Set Up | STG). For candidates who reside in Quezon City and its surrounding areas, we are looking forward to hearing from you to join our team at Sourcefit Philippines, Inc. and willing to work in our office under full time working hours system.

We have specific requirements for each of our employees as well as potential workers because we are a professional and knowledgeable business in the field we work in. We look forward to hearing from you soon if you have expertise in the fields of Services & Customer Service with a minimum Vocational Diploma/Short Course Certificate & Bachelor's/College Degree.

We can give you a fairly competitive salary in the amount of ₱16,000 - ₱38,000 on average. It also can be modified based on the credibility and experience you can provide for our business in accordance with our company HRD agreement.

Job Info

Company Sourcefit Philippines, Inc.
Position Customer Service Team Lead ( Onsite Set Up | Stg)
Region Quezon City
Career Level Supervisor/5 Years & Up Experienced Employee
Work Experience 5 years
Qualification Bachelor's/College Degree, Vocational Diploma/Short Course Certificate
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Job Description

Summary:

The Customer Service Team lead is responsible for managing a Team of Customer Service Representatives. You will be taking Supervisor calls, but if the call volume is higher than expected, you will be asked to take in some calls until the volume normalizes. Ultimately, you will be responsible for coaching and ensuring that the team is hitting the designated SLAs.

What’s in it for you?

-Health Insurance (HMO)

-Competitive Salary

-Expanded maternity

leave up to 120 days

-Allowances

-Paid Time offs

(Vacation Leaves Are Convertible to cash if unused)

-Companywide events

-Fun & Relaxed environment

Job Details:

Customer Service Team Lead

Onsite Set up

Shifting Schedule – Includes, day shift, night shift, working on weekends and

holidays, possible split-offs

Responsibilities:

  • Develop standard procedures and policies for improving the service provided to customers.
  • Conduct meetings with managers to discuss process improvements and issues.
  • Maintain in-depth working knowledge of the company’s brands, systems, and processes.
  • Monitor business and process metrics to measure and manage customer service effectiveness. 
  • Manage Customer Service Team
  • Provide Coaching
  • Motivate team
  • Evaluate Calls
  • Provide supplemental training
  • Ensure the team is hitting the SLAs
  • Take Supervisory calls
  • Leading performance reviews for team members
  • Demonstrates cross-selling and up-selling skills, maximizing all sales opportunities.

Qualifications:

  • At least 3 years of Experience as a Customer Service Team Lead
  • At least 5 years of experience in a BPO environment handling inbound calls
  • Ability to multitask between multiple tools and systems
  • Ability to demonstrate functional skills in communicating and explaining basic information to the customer.
  • Keen awareness of company policies and procedures while applying sound judgment within scope.
  • High focus on attendance and possibly variable schedule(s)
  • Excellent communication skills 

Office/Company Address

Country Philippines
Region National Capital Region
City Quezon City
Address Sourcefit: Custom Offshore Staffing Solutions, CyberOne, 21st Floor, Eastwood Cyberpark, Bagumbayan, Quezon City, 1110 Metro Manila, Philippines
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Sourcefit is a fast-growing and dynamic BPO company committed to providing the highest level of service and expertise to our global clients, while also promoting a healthy and fulfilling work-life balance for our employees and endeavoring to give back to our community and protect our environment. We currently offer BPO services to a wide range of international companies in the IT, Direct Marketing, Banking, Hospitality, Retail, Telecom, Transport & Logistics, Accounting & Finance, Construction, Mining, Travel, Marketing & Advertising, and Journalism industries.

We are headquartered in Eastwood Cyberpark, a major BPO and technology center in Greater Manila, and maintain infrastructure to support the security and productivity of remote workers all across the country.

Join the Sourcefit team for career growth and personal development! Visit our Recruitment office from Monday to Friday, 9am to 5pm with your resume and valid ID or begin the application process online at our website ww.sourcefit.com.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Registration No.: S200804419
  • Company Size: 501 - 1000 Employees
  • Average Processing Time: 22 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)
  • Specific Location: Eastwood, Bagumbayan
This vacancy is suitable for those of you who live in the following areas: National Capital Region