Kyc Us Tl Vacancies at Concentrix Services Corporation

Image Concentrix Services Corporation
  • Job vacancies posted on: 11 months ago

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Are you looking for job vacancies? Our company, Concentrix Services Corporation is merrily inform you that we are hiring!

We need you to fill the position as KYC US TL for our office.

This position requires a working hours system which domiciled in Quezon & Quezon City and its surroundings.

As a competitive company, we need these minimum criteria for candidates to be fulfilled. If you are a Not Specified and experienced in the field of Services & Customer Service, a person who honesty and discipline, then you are highly awaited in our company.

The starting salary we can offer is in a range from ₱16,000 - ₱38,000, this salary range that we offer is negotiable can change at any time according to our HRD's decision depending on the capability of the candidate can offered for our company.

Job Info

Company Concentrix Services Corporation
Position Kyc Us Tl
Region Quezon, Quezon City
Career Level Not Specified
Work Experience -
Qualification Not Specified
Type of Work
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Post Date: 23 May 2023

Requisition #: R1396128

Location: Quezon City, Philippines

Job Type: Contact Center

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Essential Functions/Core Responsibilities 

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise in handling escalated customer calls as needed
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures. Attend required manager development training
  • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
  • Candidate Profile 

  • Associate’s degree in related field with two to four years of relevant experience preferred
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Ability to mentor, coach and provide direction to a team of employees
  • Willingness to work a flexible schedule
  • Career Level Description 

    Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.  Coordinates and supervises the daily activities of business or technical support or production team members.  In charge of handling single and medium-sized line of business.  Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.  Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.  Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

    << Philippines ONLY, Additional Description >> 

  • Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made
  • Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
  • Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
  • Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement  management policies
  • Support and manage the program together with other Team Leaders and Managers  
  • Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
  • Manage team members on their performance on a regular basis, and write and deliver performance appraisal. 
  • The Team Leader’s role is a managerial level position, a position reposed with trust and confidence. 
  • Disclaimer  

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

    Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

    Office/Company Address

    Country Philippines
    Region Calabarzon
    City Quezon
    Address Concentrix - A Business Services Company, 5/F, Techno Plaza One Building, Orchard Road, Eastwood City CyberPark, Bagumbayan, Quezon City, 1125 Metro Manila, Philippines
    Map Google Map
    Country Philippines
    Region Calabarzon
    City Quezon City
    Address Concentrix - A Business Services Company, 5/F, Techno Plaza One Building, Orchard Road, Eastwood City CyberPark, Bagumbayan, Quezon City, 1125 Metro Manila, Philippines
    Map Google Map

    Benefit

    • Get work experience
    • Bonus for overtime
    • Be taught first
    • Good work environment

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    Company Description

    We are a world-class technical solutions provider and contact center that delivers voice, email, tech chat support and other high-value technical services to clients across the globe. With its strategic direction geared towards servicing technology, both in terms of support and new project initiatives, our company has gained the domain knowledge and expertise in the industry that has earned the trust and confidence of its customers. We have a total of 200++ employees in three government accredited IT Parks around the Philippines, with our main offices based here in Manila. Cutting across different US, Europe and Asian time zones, our company is operational 24 hours a day, 7 days a week.

    Company Info

    This vacancy is suitable for those of you who live in the following areas: Calabarzon

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