Negros Occidental (Bacolod) Jobs Team Leader | Bacolod | With Patient Care Experience! Position at Ubiquity
- Job vacancies posted on: 7 months ago
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Our company, Ubiquity are currently hiring for interested candidates to join and to be a part of our company as team leader | bacolod | with patient care experience! with a full time work system, which domiciled in Negros Occidental (Bacolod) and surrounding areas. As a professiona company, the minimum criteria we need for candidates interested is Not Specified which experienced in Services & Customer Service.
Candidates who uphold honesty and discipline are a must for our company.
The competitive net salary we can offer is start from ₱16,000 to a maximum of ₱38,000, depending on the capability of the candidate and can be discussed with the HRD of our company.
Job Info
| Company | Ubiquity |
| Position | Team Leader | Bacolod | With Patient Care Experience! |
| Region | Negros Occidental (Bacolod) |
| Career Level | 1-4 Years Experienced Employee |
| Work Experience | 1 year |
| Qualification | Not Specified |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
Job Description
- • Manage a team of Customer Service Representatives to achieve or exceed goals and key performance indicators by periodic coaching and mentoring.
- Ensure that CSRs are informed and trained on product and system updates necessary to perform their tasks effectively.
- Conduct business reviews and performance management activities to assist in the CSR’s continuous development.
- Perform floor support duties as a subject matter expert on policy and procedural items and handle escalated calls when needed.
- Assist in queue management using the tools available to them and in coordination with the Global Command Center.
- Prepare and submit all required reports (which include but are not limited to performance reviews, CSR KPI performance, scorecards, and case analysis) to the Operations Manager.
- Attend internal and external calibration sessions and other client meetings.
- Perform administrative and other similar tasks, as assigned.
- Act as a liaison between the management / Human Resources group and the CSRs. This means all matters pertaining to benefits, grievances, and other HR concerns should be escalated to the proper authorities for immediate and appropriate action.
- Conduct team-building activities and design performance-based incentive programs in accordance with documented policies.
- Ensure that the CSRs conduct themselves in accordance with the Employee Handbook and other policies that may be enforced at any given time.
Qualifications:
- Bachelor’s degree in Nursing or any medical-related field
- Must have at least 1 year of supervisory experience
- With in-patient care experience in the clinical setting
- Knowledgeable about surgical procedures is an advantage
Office/Company Address
| Country | Philippines |
| Region | Western Visayas |
| City | Negros Occidental (Bacolod) |
| Address | Ubiquity Global Services, Corner of, Lacson St, Bacolod, 6100 Negros Occidental, Philippines |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
What we do.
Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Registration No.: n/a
- Company Size: More than 5000 Employees
- Average Processing Time: 15 days
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Casual (e.g. T-shirts), Shifting Schedule
