Assistant – Customer And Admin Support Vacancies at MGC Moxi Global Corporation

Job Info

Position Summary

Administrative support to client and MGC team (Accounting, HR Voice and Benefits). The assistant is customer-focused, detail oriented, efficient and can work multi-task. Additionally, must be polite, reliable, knowledgeable, and adaptable.

Duties and Responsibilities

·      Perform daily benefits administration tasks across all client benefits, including medical, dental, FSA, life insurance, dependent life insurance, etc.

·      Complete benefit elections and changes.

·      Audits to ensure accuracy in payroll and benefits enrollments.

·      Draft and ensure the accuracy of client benefit communication materials, as needed.

·      Review and maintain information on the HRIS system from a system/company level.

·      Review and process benefit transactions for new hires and qualifying events.

·      Prepare employee benefit eligibility as needed.

·      Assist the team with annual open enrollment process.

·      Case all incoming email messages and phone calls from employees and clients to ensure accurate and timely responses.

·      Backup Analysts and Specialists during busy times in Salesforce.

·      Ensure a high level of customer service delivery by providing timely, accurate, courteous, and appropriate responses to worksite employees, clients, and insurance carriers.

·      Update HRIS system with required documents as needed·

·      Can be assigned as the first point of contact for YSC inquiries regarding benefit-related questions.

·      Support incoming calls, emails, and website chats as it relates to vacation/PTO balances, benefit card ID requests, tax withholdings, verification of employment requests, password and account resets, W2 requests, LOA (Leave of Absence) inquiries, direct deposit changes, etc.

·      Operate within the systems (SalesForce, Prism, Client Space, Kronos, etc.) to maintain employee and client files, documents, and records.

·      Verification of Employment

·      Process documentation for completion by the Unemployment team.

·      Assist in troubleshooting for new hire onboarding, Leave of Absence:

·      Process incoming leave requests for completion by the Leave of Absence team. Provide basic support for leave of absence questions.

·      Ensuring data integrity while processing data in HRIS system.

·      Support incoming calls, emails, and website chats as it relates to vacation/PTO balances, benefit card ID requests, tax withholdings, verification of employment requests, password and account resets, W2 requests, LOA (Leave of Absence) inquiries, direct deposit changes, etc.

·      Operate within the systems (SalesForce, Prism, Client Space, Kronos, etc.) to maintain employee and client files, documents, and records.

·      Assist with all other duties and projects as assigned.

Education, Skills, and Experience:

·      Bachelor’s degree (preferred in Human Resources, Communications, Business, or related field)

·      Strong customer service orientation.

·      Proficient in Microsoft Word, Excel, and PowerPoint applications.

·      1 year of customer service experience, preferred call center.

·      Human Resources and Customer Service experience or similar role; or successful internal demonstration of required qualifications and competencies is a plus.

·      Experience in HRIS, HCM and/or payroll software like Ceridian, PrismHR, or other similar types of system is a plus.

·      Ability to handle multiple priorities with a sense of urgency.

·      Ability to collaborate with others.

·      Strong interpersonal and communication skills- both written and verbal.

·      Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.

·      Read, understand, and review documents for accuracy and relevant information.

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Company Description

Company Info

• Industry: Consulting (IT, Science, Engineering & Technical)
• Average Processing Time: 25 days
• Benefits & Others: Miscellaneous allowance, Medical, Casual (e.g. T-shirts)