Cebu (Cebu City) Jobs Customer Service Associate (voice) Position at Continuum Global Solutions
- Job vacancies posted on: 8 months ago
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We are currently looking for adequate candidates to fill the position of Customer Service Associate (Voice). For candidates who reside in Cebu (Cebu City) and its surrounding areas, we are looking forward to hearing from you to join our team at Continuum Global Solutions and willing to work in our office under full time working hours system.
We have specific requirements for each of our employees as well as potential workers because we are a professional and knowledgeable business in the field we work in. We look forward to hearing from you soon if you have expertise in the fields of Services & Customer Service with a minimum High School Diploma.
We can give you a fairly competitive salary in the amount of ₱16,000 - ₱38,000 on average. It also can be modified based on the credibility and experience you can provide for our business in accordance with our company HRD agreement.
Job Info
| Company | Continuum Global Solutions |
| Position | Customer Service Associate (voice) |
| Region | Cebu (Cebu City) |
| Career Level | Less than 1 Year Experienced Employee |
| Work Experience | 1 year |
| Qualification | High School Diploma |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
We are hiring Customer Service Associates (Voice) for our office in Cebu City, Philippines to handle incoming customer service calls for a US major mobile wireless carrier. Customers calling in will need help with their bill, plan, coverage, technical support, and more.
This full-time position offers paid training, health benefits, opportunity for professional growth, and more employer perks. The Associate should possess a positive personality with a desire to understand concerns, build trust, and position solutions of value with every customer.
JOIN OUR TEAM TODAY!
If you are…
- An A + listener and communicator who actively understands customers concerns and build rapport that will make them feel heard.
- Someone who AIMS HIGHER. REACHES FARTHER when it comes to challenges and solving problems
- One who ACTS BOLD. IS PASSIONATE with impressive communication skills, empathy, and strong persuasion.
- Able to HELP MANY in a way that provides a positive experience
- Able to work in a high stress fast-paced environment
- Attentive and can anticipate the need of customers
- Possessing a positive and uplifting attitude
RESPONSIBILITIES
- Actively listen to customers to understand concerns & build a rapport that will make them feel heard.
- Prepare responses to customer inquiries based on pre-determined scripts & procedures.
- Discover solutions using tools & resources to help resolve the customer’s problems.
- Provide information about the customer’s current plans, products, & services.
- Identify & promote new solutions in the form of selling products & services that align with the customer’s needs.
- Navigate through multiple computer applications with speed & accuracy.
ADDITIONAL REQUIREMENTS
- High School Diploma or its equivalent
- Entry level job with a minimum of 6 months BPO experience
- Strong command of the spoken and written English language
- Customer focused personality & a desire to help people.
- High computer proficiency & overall technical knowledge
- Professional positive attitude & courteous telephone etiquette
- Must be willing to work 1 weekend day (Saturday or Sunday) & holidays.
BENEFITS & PERKS
- Competitive base salary + performance-based incentives!
- Overtime available
- HMO coverage on Day 1
- Life insurance upon joining
- 5 days paid emergency leave
- 12 days paid vacation leave
- 12 days paid sick leave
- State-of-the-art facilities & great work environment
- Paid training
- Opportunity for career growth within
If interested, you may visit us at:
The Recruitment Hub
G/F Lexmark Plaza 3, Cardinal Rosales Ave., corner Samar Loop
Cebu Business Park, Cebu City
Office/Company Address
| Country | Philippines |
| Region | Central Visayas |
| City | Cebu (Cebu City) |
| Map | Google Map |
Benefit
- Competitive base salary + performance-based incentives!
- HMO coverage on Day 1
- State-of-the-art facilities & great work environment
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Company Description
Continuum Global Solutionscustomer care services and call centers have been embraced by top companies worldwide. Our Fortune-500 clients rely on our vast expertise in customer care management.
Continuum customer care and call center solutions leverage world class voice, chat, email, and social technologies. We have over 15,00 employees in major international markets and serve tier 1 clients across multiple industry verticals.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: 1001 - 2000 Employees
- Average Processing Time: 20 days
- Benefits & Others: Miscellaneous allowance, Casual (e.g. T-shirts)
