Pampanga (Angeles City) Jobs Resource Planning Officer Position at dnata Travel Inc.
- Job vacancies posted on: 8 months ago
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dnata Travel Inc. has open a job vacancy for the domicile of Pampanga (Angeles City) and surrounding areas as resource planning officer with full time work system which will then be placed in our company office.
The candidates we need are those who have the minimum criteria of High School Diploma and experienced and have the integrity to work in the field of Others.
Our company highly values a professional and competitive work environment, therefore, candidates are required to uphold honesty and discipline in a work environtment.
As a professional company, we offer a competitive monthly base salary ₱16,000 - ₱38,000 which can be adjusted by the decision of our HRD company and adjusts to the capabilities of the candidate offers for our company.
Job Info
| Company | dnata Travel Inc. |
| Position | Resource Planning Officer |
| Region | Pampanga (Angeles City) |
| Career Level | 1-4 Years Experienced Employee |
| Work Experience | 1 year |
| Qualification | High School Diploma |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
Job Purpose:
- Ensure maximum network resource productivity and efficiency by use of resource planning in order to achieve targeted service levels. Proactively address shift and daily operational productivity to ensure agreed network call and multi-media service levels are met. Produce staff schedules and rosters for multiple sites across the Commercial Contact Centres network.
Minimum requirements:
- Applicants must be willing to work and relocate to Clark, Pampanga
- Applicants must be a Filipino citizen and have a relevant residence status
- High School Diploma/GED required (College degree is preferred)
- Resource planning experience within a contact centre preferred
- Ability to work on own initiative under pressure and to meet tight deadlines and deliver strong results within a virtual team environment.
- Must be assertive with strong interpersonal, influencing and communication skills and have the ability to build enduring relationships within the business.
- Numerical and statistical understanding is essential.
- PC based skills to operate Windows package such as Microsoft Word/ Excel/ E-mail.
Key Responsibilities and Accountabilities
- Proactively address shift and daily operational productivity and manage and troubleshoot immediate operational issues in order to maintain network service levels and to ensure impact on customer service across the contact centre and retail office network is kept to a minimum.
- Communicate regularly throughout the shift with Operations to identify schedule adherence issues and their impact on the business and to agree a plan of action to maintain agreed network and contact centre multi media service levels.
- Produce and maintain staff rosters and schedules which ensure that targeted service levels are achieved. Develop monthly ensuring schedules optimise available resource. Develop annual leave and training plans for each contact centre ensuring each area has adequate staff to meet service levels.
- Ensure adequate “off phone” time is allocated to allow for training, team and other non call or multi media related activities.
- Evaluate the impact of proposed training plans and recommend solutions to ensure a balanced schedule.
- Monitor recruitment and attrition rates and collaborate operations and Training team to ensure adequate resource is recruited and competent in appropriate skills.
- Ensure staff are aware of Emirates absence, sickness and leave policy and produce regular updates and briefings on policy as appropriate.
Key Competencies
- Attention to detail and quality
- Effective communication
- Organising for results
- Teamwork
- Problem solving and decision making
- Customer service orientation
Office/Company Address
| Country | Philippines |
| Region | Pampanga (Angeles City) |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
For more than five decades, dnata has established itself as an industry innovator in the Middle East, with products and services covering every aspect of the travel industry. We provide comprehensive travel services for individuals, companies and the travel trade across 27 countries. We manage everything from business and incentive travel to worldwide tour operations, including leisure, sports and active holidays. Today, our travel business represents over 30 different airlines across the region, supplies 24/7 contact centres and offers the world's best travel products and services to Corporate travellers, Leisure travellers, and the travel trade across the GCC.
We are one of the world’s largest air services providers with over 20,00 employees across five continents. Part of the Emirates Group, we offer ground handling, in-flight catering, cargo and travel services in 38 countries around the world.
We uphold our mission to DELIVER THE PROMISES OUR CUSTOMERS MAKE.
Our Global Call Centre services spans across 4 continents managing more than 100,00 customer contracts daily with a seating capacity for 3,00 agents. The Philippine centre is in the Clark Freeport Zone, an up and coming business hub in the Philippines, in a brand new office building. The building has a capacity of 700 seats and is complimented by a suite of meeting & breakout rooms, fully equipped canteen and staff relaxation areas.
Company Info
- Industry: Travel / Tourism
- Registration No.: dnata Travel Inc.
- Company Size: 501 - 1000 Employees
- Average Processing Time: 15 days
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Casual (e.g. T-shirts), 24/7 Operation
