Iloilo (Iloilo City) Jobs Customer Support Representative Position at Conectys Philippines, Inc.
- Job vacancies posted on: 11 months ago
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We are currently looking for adequate candidates to fill the position of Customer Support Representative. For candidates who reside in Iloilo (Iloilo City) and its surrounding areas, we are looking forward to hearing from you to join our team at Conectys Philippines, Inc. and willing to work in our office under full time working hours system.
We have specific requirements for each of our employees as well as potential workers because we are a professional and knowledgeable business in the field we work in. We look forward to hearing from you soon if you have expertise in the fields of Services & Customer Service with a minimum Not Specified.
We can give you a fairly competitive salary in the amount of ₱16,000 - ₱38,000 on average. It also can be modified based on the credibility and experience you can provide for our business in accordance with our company HRD agreement.
Job Info
| Company | Conectys Philippines, Inc. |
| Position | Customer Support Representative |
| Region | Iloilo (Iloilo City) |
| Career Level | 1-4 Years Experienced Employee |
| Work Experience | 1 year |
| Qualification | Not Specified |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.
With over 300 employees across 10 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.
Within your role, you will:
- Assist and advise the customers in response to inquiries about products and services specific to each project assigned
- Provide assistance and guidance on how to use the products and services
- Answer/ document/ solve customers’ inquiries/ notifications/ complaints by offering accurate solution by following predefined workflows on how to handle issues specific to each communication channel
- Update the database with all the details about each customer interaction and the most frequent answers or situations encountered.
What will make you successful for the role:
- At least Senior High School Graduate
- At least 6 months CSR Voice experience
- B2 English written and spoken level
Sounds good? Find out what you can get:
- Competitive salary package
- The opportunity to work in a multi-cultural environment
- Private medical insurance
- Learning programs for your development
- Wellness activities for your wellbeing
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background.
Office/Company Address
| Country | Philippines |
| Region | Western Visayas |
| City | Iloilo (Iloilo City) |
| Address | Conectys, Iloilo Business Park, Megaworld ILO 3f, Mandurriao, Iloilo City, Philippines |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Service, Technical Support, Content Moderation, Virtual Assistant, Network Operations Centre, Document Processing, Data Research Services, Risk Compliance and Know Your Customer services.
We offer all our services in over 35 languages, including but not limited to English (American/British), German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish, Danish, Chinese, Japanese, etc.. Our language coverage makes us especially strong in EMEA, APAC and the Americas.
We service all industries and we have particular strength in the Gaming and Entertainment, Consumer Electronics, Telecommunications, Healthcare and Pharmaceutical, Online Commerce, Travel and Hospitality and Financial industries.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: 2001 - 5000 Employees
- Average Processing Time: 6 days
- Benefits & Others: Miscellaneous allowance, Medical, Casual (e.g. T-shirts), Meal and Transportation, Attendance Bonus, Annual Merit Increase, Mondays to Fridays, Regular Hours or Shift required
