Cebu (Cebu City) Jobs Japanese Bilingual Customer Service Representative Position at Office Partners 360, Inc.

Job Info

Company	Office Partners 360, Inc.
Position	Japanese Bilingual Customer Service Representative
Region	Cebu (Cebu City)
Career Level	1-4 Years Experienced Employee
Work Experience	1 year
Qualification	Not Specified
Type of Work	Full-Time
Minimum Salary	PHP 55.000
Maximum Salary	PHP 60.000

Position Overview:

We are seeking a highly motivated and proficient Japanese Bilingual Customer Service Representative to join our team. The successful candidate will be responsible for delivering exceptional customer service to our Japanese-speaking clients while effectively communicating in both Japanese and English. The ideal candidate will possess excellent communication skills, cultural awareness, and a strong commitment to ensuring customer satisfaction.

Responsibilities:

1. Customer Interaction:

• Respond promptly to customer inquiries and provide accurate information through various channels, including phone, email, chat, and social media.
• Handle a wide range of customer service requests, such as product inquiries, order status updates, billing questions, and technical support.
• Demonstrate empathy, patience, and professionalism in all interactions with customers to ensure their needs are met effectively.

1. Language Proficiency:

• Communicate fluently in both Japanese and English to assist Japanese-speaking customers as well as collaborate with English-speaking team members and departments.
• Translate written materials, including emails, documents, and product information, between Japanese and English accurately.

1. Problem Resolution:

• Investigate and troubleshoot customer issues, providing appropriate solutions and alternatives in a timely manner.
• Escalate complex or unresolved issues to the appropriate department while maintaining ownership of the case until resolution.

1. Product Knowledge:

• Develop a comprehensive understanding of the company’s products, services, and policies to provide accurate information and assistance to customers.

1. Documentation:

• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints using the company’s CRM system.
• Generate reports on customer inquiries, feedback trends, and service performance as required.

1. Cross-functional Collaboration:

• Collaborate effectively with other departments, such as Sales, Technical Support, and Shipping, to ensure a seamless customer experience.

1. Continuous Improvement:

• Contribute to the ongoing improvement of customer service processes by identifying areas for enhancement and suggesting solutions.
• Stay up-to-date with industry trends and best practices in customer service to provide innovative and efficient solutions.

Qualifications:

• Fluent in Japanese and English, with exceptional verbal and written communication skills in both languages.
• Previous experience in customer service, preferably in a bilingual role, is a plus.
• Strong problem-solving skills with the ability to remain calm under pressure.
• Excellent active listening skills and the ability to empathize with customers’ concerns.
• Proficient in using customer relationship management (CRM) systems and other relevant software.
• Cultural sensitivity and awareness, with an understanding of Japanese business etiquette.
• Strong organizational skills and attention to detail.
• Ability to adapt to changing situations and work well in a fast-paced environment.
• Flexibility to work shifts and weekends as required.

Education:

• High school diploma or equivalent required.
• Bachelor’s degree in a related field preferred.

Location:

Philippines(WFH).

Application:

To apply, please submit your resume and a cover letter detailing your relevant experience and explaining why you are the ideal candidate for this role. Please also provide your availability for an interview and any language proficiency certifications you possess.

Officepartners360 is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

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Company Description

Company Info

• Industry: Call Center/IT-Enabled Services/BPO
• Company Size: 1001 - 2000 Employees
• Average Processing Time: 14 days