Pasay City Jobs Team Leader | Customer Service – Financial Account | In-house Position at Visa Philippines Business Processing Center, Corp.
- Job vacancies posted on: 9 months ago
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Hi, there! Are you that lucky person we are looking for which will join our company? We will be delighted to have you!
We are hiring for candidates in the residents of Pasay City and the surrounding regions, we are open recruitment for the positions as Team Leader | Customer Service - Financial Account | In-House in our business office, Visa Philippines Business Processing Center, Corp..
This is a decent opportunity for you who are willing to work under full time working hours.
Candidates with a Not Specified or even higher and greatly experienced in Services & Customer Service are especially required. Because our company values a competitive and professional work atmosphere, the candidates we seek must be dependable, honest, disciplined, and diligent.
We can offer you a salary that is generally between ₱16,000 - ₱38,000, which is competitive and reasonable. But no need to be worry! If you are beyond our expectations and dedicated to bringing our company to be much better with the credibility that you can offer, the salary range is negotiable and also can be changed according to our company HRD agreement.
Job Info
| Company | Visa Philippines Business Processing Center, Corp. |
| Position | Team Leader | Customer Service - Financial Account | In-house |
| Region | Pasay City |
| Career Level | Assistant Manager/Manager |
| Work Experience | 7 years |
| Qualification | Not Specified |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
This position leads and is responsible for the coaching and development of a team of customer service representatives. Employee engagement, coaching and development, as well as delivery of efficiency metrics are must-have behaviors. A successful manager consistently demonstrates an unrelenting focus on delivering and improving the Customer and Teammate experience. World-class service towards engaging and supporting client objectives rounds-out the manager role.
SPECIFIC RESPONSIBILITIES WILL INCLUDE:
- Deliver world-class customer service through monitoring and coaching teammates – Best in Class
- Champion a world-class Employee and Customer experience – Issue Resolution & Customer Centricity
- Core Skills and Competencies: Focus on Issue Resolution, Technical Aptitude and Data-driven Decision Making – interpret and synthesize data for problem solving
- Promote employee Engagement & Collaboration
- Coaching, Mentoring and Governance: Facilitate career development among team members. Partner with Teammates to agree on and monitor Performance plans. Conduct regular evaluations and provide performance and behavior feedback to Teammates.
- Delivery of service level, coaching, budget (overtime, handle time, etc) and other key metrics
- Ensure Attendance and Adherence expectations are met
- Partner with workforce planning teams to deliver around-the-clock support
- Actively participate in hiring and development of support and mentor staff members
- Partner across teams and departments for process improvement initiatives
- Goal setting with peers
- Participate in and lead customer experience calibration sessions
- Demonstrate and model Visa behaviors – Visa Leadership Principles
- Execute Leadership strategies and tactics
- Compliance to Key Control, Timekeeping, Managing Sensitive Data, and other policies, including maintaining confidentiality in our secure environment.
- Flexible in the event of schedule change requirement – willingness to work a flexible schedule to include weekends, possible holidays and overtime when needed.
- Willing to Work Full Time On-site and occasionally Temporary Work from Home or Hybrid Schedule, depending on the business requirement. (Essential worker)
Qualifications
• Bachelor’s degree or equivalent experience, typically requires a minimum of 5-7 years’ experience in Financial services industry and/or Customer Service environment.
• Minimum of 3-5 years of Leadership experience.
• Self-driven and highly motivated
• Demonstrated teamwork and relationship building skills, leading by influence and example.
• Established engagement strategies leading to improved performance and employee retention.
• Proven ability to coach individuals. Ability to develop, support, and retain a high-performing team.
• Excellent verbal and written communication skills
• Track Record of Customer Service focus
• Tested Project Management/Organization skills – Strong analytical, strategic thinking, negotiation, influencing, conflict resolution, inspirational and inclusive leadership skills.
• Aptitude to work with group or independently to achieve individual, team and company goals.
• Demonstrated ability to improve process leading to improved customer and/or Teammate experience
• Deep understanding of call center efficiency levers (Service Level, Occupancy, etc)
• Solid Organization Transformation and Change Management strategies
• Demonstrated decision-making skills
• Addressing and influencing negative behaviors
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| City | Pasay City |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
We are a global payments technology company working to enable consumers, businesses, banks and governments to use digital currency.
We are helping improve lives and economies around the world. From advancing financial inclusion to helping in times of crisis, we're using our products, know-how and philanthropy to bring about positive change.
We connect consumers, businesses, banks and governments in more than 200 countries and territories worldwide.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: 501 - 1000 Employees
- Average Processing Time: 7 days
- Benefits & Others: Dental, Education support, Miscellaneous allowance, Medical, Sports (e.g. Gym), Vision, Business (e.g. Shirts)
