Taguig City Jobs Order Management Specialist (mckinley Taguig) Position at HCL Technologies Philippines Inc
- Job vacancies posted on: 8 months ago
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Our company HCL Technologies Philippines Inc is currently looking for candidates who are domiciled in Taguig City and surrounding areas with minimum criteria High School Diploma, Vocational Diploma/Short Course Certificate, & Bachelor's/College Degree and experienced in the field of Services & Customer Service, as well as behave in a disciplined and honest manner, to then be placed in the position of order management specialist (mckinley taguig) and be able to work in full time system.
In accordance of our HRD decision, the net salary we can offer is of ₱16,000 - ₱38,000 per month which is competitive and can be adjusted to the work capabilities that the candidate offers for our company.
Job Info
| Company | HCL Technologies Philippines Inc |
| Position | Order Management Specialist (mckinley Taguig) |
| Region | Taguig City |
| Career Level | 1-4 Years Experienced Employee |
| Work Experience | 3 years |
| Qualification | Bachelor's/College Degree, High School Diploma, Vocational Diploma/Short Course Certificate |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
Order Manager’s primary responsibility is to ensure the order is verified, keyed, submitted and is completed and flows to billing. The process involves several handoffs and complexities based on the region, Customer, product and other variations depending on services sold. . Dedicated OM personnel are typically project specific resources that function similarly to the Order Management function except they are aligned to a single client due to high volume.
Responsibilities include:
•Order verification (OVC) and Order Entry
•Data gathering and order verification with the customer to include:
•Customer name and technical and site contacts, site readiness
•Products ordered, product intervals and customer delivery date requirements
•Review order status communication plan
•Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client •Services and the Customer is complete
•Update and complete order information
•Submit order to provisioning
•Fallout / Exception Order Management:
•Track assigned orders, resolve order fallout tasks and drive resolution of order rejections
•Escalate to supplier organizations on orders requiring action
•Confirm that all pre-work activities related to activation are complete
•Coordinate test and install
•Scheduling activation
•Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project
•Provide senior level support for escalated orders, high visibility clients, and high revenue orders
•Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds
•Provide vendor partner oversight
•Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
•Ensure order completion
•Validate order sent to billing
Qualifications:
•General knowledge of Telecommunications, Networking Technologies, and Solutions
•SFDC tool & processes knowledge
•Must have the ability to deliver written and verbal messages with customers
•Requires critical thinking in the decision-making process
•Overall technical aptitude and forward thinking
•Must be English literate and numerate
•Strong customer service focus with drive to deliver a world-class customer experience
•Clear confident communicator with strong written and verbal presentation skills
•Ability to work on own initiative with minimal supervision and also as part of a wider project/team
•Perform well under pressure to meet deadlines
•High attention to detail, data accuracy and quality of input
•3+ years demonstrable experience in a Business to Business (B2B) / Corporate Environment
•Problem management skills and strong analytical skills
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| City | Taguig City |
| Address | HCL Technologies Philippines, Inc., McKinley Cyberpark, Science Hub, Campus Ave, cor Turin St, Taguig, 1634, Filipina |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2023 totaled $12.8 billion.
We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including Philippines.These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture.To learn how we can supercharge progress for you, visithcltech.com.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 15 days
- Benefits & Others: Dental, Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts)
