Taguig City Jobs Technical/application Support Specialist (hybrid Set-up/sm Aura Taguig) Position at KMC Solutions
- Job vacancies posted on: 9 months ago
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Our company is currently seeking employees to fill the position as Technical/Application Support Specialist (Hybrid set-up/SM Aura Taguig). For those of you who live in Taguig City and its surrounding areas, we need you to then join and becoming a part of our company to work in our office, KMC Solutions, and able to work under full time system.
As a company that is professional and competent in the field we are engaged in, we have specific criteria for each of our employees as well as the prospective employees. If you are experienced in the field of Services & Customer Service with a minimum degree of Not Specified, professional, honest and disciplined in work, we look forward to hearing from you as soon as possible.
The average starting salary we can offer you is in the range of ₱16,000 - ₱38,000. If you have credibility beyond the minimum criteria we are looking for, the provisions regarding the average initial salary we offer may change according to our company HRD agreement.
Job Info
Company | KMC Solutions |
Position | Technical/application Support Specialist (hybrid Set-up/sm Aura Taguig) |
Region | Taguig City |
Career Level | 1-4 Years Experienced Employee |
Work Experience | 1 year |
Qualification | Not Specified |
Type of Work | Full-Time |
Minimum Salary | PHP 16.000 |
Maximum Salary | PHP 38.000 |
Make your next big career move by applying as KMC Solutions’ next Technical/Application Support Specialist!
As a Technical Support Specialist in our Support Division, you will be responsible for the analysis, processing, technical recommendation and resolution of technical inquiries, cases and requests from all customer segments
The role is “customer-facing” support role and will require interactions via our self-service portal, emails, chats, and a few inbound calls. Collaboration with customers to deliver superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.
Collaborate with customers to deliver superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.
The ideal candidate should be flexible, detail-oriented, have a strong support background and highly skilled at working with customers directly. The position requires willingness to be trained in one of Tricentis’ Continuous Testing Platform which include but is not limited to the following: Tosca, qTest, NeoLoad, LiveCompare, Vera, Test Automation, Testim and Data Integrity.
The position requires the candidate to be detail oriented, work with minimal supervision, good research skills and above-average problem solving skills to handle simple to more complex customer cases. In addition, a good background in system analysis, design and functional support is needed to determine potential software bugs.
Qualifications:
To be successful in the position you will possess the following skills and experience: Must have:
- Bachelor’s degree in Computer Science or Computer Engineering.
- Minimum of 3+ years of relevant experience in either technical, application or product support in a customer facing role.
- Minimum of 1-2 years of direct hands-on experience with Tricentis Tosca.
- Basic understanding of software development and testing concepts.
- Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge.
- A good level of understanding in any of the following Tricentis products such as but not limited to;
- TOSCA – Enterprise Test Automation – A Codeless test automation powered by Vision AI optimizes and accelerates end-to-end testing of all mission-critical applications and business processes across the enterprise.
- Ø (Related Technologies – Distributed Exchange, API/OSV, VisionAI, Mobile Dev, SAP, Host Engines, Database, Mail Engines, Document Imaging)
- Have a broad spectrum of basic technical knowledge in the areas of databases, programming, and network technology.
- Above average customer interaction and communication skills, both verbal and written. Must utilize these skills when dealing with customers and business partners.
- Strong familiarity and experience of ITIL best practices in a Support Desk/Service Desk operations.
Highly Desirable:
- Candidates who have working experience with Tosca and has satisfactorily completed at least Automation Specialist 1 and 2 certifications from the Tricentis Academy.
- Candidates coming from a software QA background who are willing to do a support role and have an in-depth training/experience from the market leader in model-based testing
- Candidate coming from a technical support background who wants to shift to a software QA role.
Why choose us?
- Increase your market value by stepping into the future
- Work for the market leader in model-based testing
- Exceptional career development opportunities – locally and overseas!
- Market conform salary + success-oriented bonus
- Favorable working atmosphere in a rapidly expanding company
- Personal and professional development
- Variety of career opportunities and a wide range of tasks
- Permanent, full-time employment
This is a rare and highly sought-after opportunity to be part of a highly talented technical support team within Tricentis. If you are interested in the opportunity to become a member of Tricentis where your ideas count, apply now for immediate consideration.
**Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.
Company Description:
Founded in 2007, Tricentis has been making waves worldwide as an innovative and cutting-edge continuous testing company. We help enterprises accelerate their digital transformation with an AI-driven, end-to-end testing, and automation platform. To learn more about the world’s #1 testing and automation platform visit our website: tricentis.com
As we rapidly expand, we are looking for highly engaged Technical Support Specialists to help us grow. Our company culture is fun, lively, and agile – using the same DevOps principles that are currently helping us re-shape the future of software testing for our customers.
We are located worldwide with our headquarters in Vienna, Austria, and offices in Germany, Switzerland, the UK, the Netherlands, Poland, India, the US, the Philippines, and Australia.
Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
· Demonstrate Self-Awareness: Own your strengths and limitations.
· Finish What We Start: Do what we say we are going to do.
· Move Fast: Create momentum and efficiency.
· Run Towards Change: Challenge the status quo.
· Serve Our Customers & Communities: Create a positive experience with each interaction.
· Solve Problems Together: We win or lose as one team.
· Think Big & Believe: Set extraordinary goals and believe you can achieve them.
A successful candidate should be prepared to submit and complete the following as part ofonboarding requirements.
• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip
• 2×2 & Half body picture with white background
• Proof of government numbers (TIN, SS, Pag-ibig, & Philhealth).
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team)
Click https://bit.ly/KMCOnboardingRequirements to view the complete list of KMC’s pre-employment requirements.
Office/Company Address
Country | Philippines |
Region | National Capital Region |
City | Taguig City |
Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
Fostering Talent Growth in the Philippines
KMC has been at the forefront of providing flexible office solutions and sourcing top-tier offshore talent for over a decade, providing professionals the opportunity to refine their skills and contribute their expertise to the workplace.
KMC’s 20+ flexible workspaces all over the country are tailored to teams of all sizes and stages, ensuring that it caters to the needs of every team member. Our innovative office spaces are designed to accommodate various work styles, fostering an environment that encourages collaboration and facilitates personal growth.
In 2022, we have been awarded as one of the Best Workplaces in the Philippines and have been officially recognized and certified by the global authority on workplace culture as a Great Place To Work ®️
As the leading provider of flexible spaces and talent-as-a-service in the Philippines, KMC possesses a unique advantage in connecting you with companies that align with your professional and personal needs. Our diverse client portfolio includes small to medium-sized enterprises, multinational corporations, and Fortune 500 companies, which could potentially be your next employer.
To learn more about us and our offerings, visit https://kmc.solutions
Unleash your growth potential in the Philippines with us.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 24 days
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Regular hours, Mondays - Fridays, Business Casual Attire
- Specific Location: Bonifacio Global City (BGC)