National Capital Region Jobs Vp, Human Resources Position at Qualfon Philippines, Inc.
- Job vacancies posted on: 9 months ago
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Hi, there! Are you that lucky person we are looking for which will join our company? We will be delighted to have you!
We are hiring for candidates in the residents of National Capital Reg and the surrounding regions, we are open recruitment for the positions as VP, Human Resources in our business office, Qualfon Philippines, Inc..
This is a decent opportunity for you who are willing to work under full time working hours.
Candidates with a Bachelor's/College Degree, Post Graduate Diploma/Master's Degree, & PhD or even higher and greatly experienced in Admin/Human Resources & Human Resources are especially required. Because our company values a competitive and professional work atmosphere, the candidates we seek must be dependable, honest, disciplined, and diligent.
We can offer you a salary that is generally between ₱16,000 - ₱38,000, which is competitive and reasonable. But no need to be worry! If you are beyond our expectations and dedicated to bringing our company to be much better with the credibility that you can offer, the salary range is negotiable and also can be changed according to our company HRD agreement.
Job Info
| Company | Qualfon Philippines, Inc. |
| Position | Vp, Human Resources |
| Region | National Capital Region |
| Career Level | CEO/SVP/AVP/VP/Director |
| Work Experience | 12 years |
| Qualification | Bachelor's/College Degree, PhD, Post Graduate Diploma/Master's Degree |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
Summary of Primary Job Responsibilities:
The Vice President of the Person Office (Human Resources) for The Philippines will lead, direct, oversee, and manage the Person Office practice for the company’s Philippines region. The Philippines territory includes Manila, Cebu, and Dumaguete office. The Company may open other Philippines locations that would also fall into this territory in the future.
This key leader oversees and leads the consultation of people-related business decisions, working closely with the business and operational leaders in order to drive business results, attract, selected, engage, and retain the organization’s talent. This Vice President will set the strategy for the Person Office team and function, as well as for the Corporate (non-agent) Talent Acquisition function, and this role will also execute on that strategy. As a key business partner, this Vice President will work effectively to confront and resolve divergent perspectives, and to facilitate resolution and mediation discussions. This role will co-own the success of each site with the site leadership, and regional operational Site Directors, Vice Presidents, and Managing Directors. This Vice President acts as a SME on all of the Person Office and Corporate TA functions and demonstrates strong expertise in local labor regulations and best practices related to managing 9,00+ employees and growing. This role will lead and cultivate key relationships in various Philippines market, industries, government, and community affairs. This role will lead the implementation of the Philippines PO Operations, ensuring swift and accurate completion of all employee transactions. Finally, this Vice President provides overall leadership, demonstrates the Company’s values, models, and maintains utmost confidentiality, drives for continual improvement and accountability, supports a high-performance culture, and maintains current Human Resources & Talent Acquisition and BPO industry knowledge.
Key Responsibilities:
• Directs, oversees, and manages the Person Office staff and team. Monitors performance in self and team, coaching and mentoring team members to high effectiveness.
• Directs, oversee, and managed the Corporate (non-agent) Talent Acquisition staff, driving high levels of performance.
• Designs, develops, and deploys Philippines best practices for PO Operations, Compliance, and Employee Engagement & Retention.
• Oversees the internal communications team to drive effective Philippines employee communications.
• Oversees that employees are inducted into the organization effectively. Ensures that retention and attendance related processes are being fully utilized to meet business needs.
• Oversees investigations to ensure proper approaches, and the maintenance of confidentiality, while resolving potential issues for the sites.
• Reviews and approves involuntary separations to ensure consistency and compliance to policy and legal requirements.
• Oversees the employee relations activities and works with PO site leaders to coach site management in all areas of associate relations.
• Leads the implementation of Philippines and local HR tools and programs for consistency and efficiencies. Leads change in the sites and manages change effectively on team and with business partners.
• Works with upline and site PO and Corporate TA leaders to train and develop site PO & Corporate TA teams.
• Ensures compliance with company processes and programs, governing laws and regulations, and applicable unions, works councils and CBA requirements to maintain progressive and positive relationships; complies with all regulatory agencies as needed.
• Assesses PO practice and business processes, surfacing recommended changes, enhancements, and improvements.
• Presents to senior leadership on key developments, initiatives, and strategies. Creates presentation decks, delivers, and follows-up from key meetings and summits.
• Coaches and helps to develop all site management and leadership in region. Delivers tough feedback, without creating resentment. Manages complex people issues with sophistication.
Key Requirements:
• Bachelor’s degree required. Master’s Degree preferred.
• Human Resources credentials such as the CHRM, SHRM, or SPHR/GPHR highly preferred.
• 18 – 20+ years of experience working in Human Resources and Talent Acquisition as a discipline.
• 15+ years of progressive experience as a Human Resources Manager, Director and Senior Director.
• 15+ years of experience as a Person Office leader in the BPO industry.
• 12- 15+ years of experience running a corporate (non-agent) Talent Acquisition practice.
• LinkedIn Recruitment, DDI, and/or other TA certifications highly preferred.
• Proven, demonstrated strong problem-solving and conflict-resolution skills.
• Demonstrated business savvy and acumen with ability to develop and maintain long-term success as a business partner with site-level and senior-level management and site HR teams in a fast paced, customer focused environment.
• Proven demonstrated experience in balancing people-facing concerns with the business imperatives, while making sound recommendations and exercising good judgment.
• Proven demonstrated customer-service orientation in which this VP understands their internal business partners are their most important priority in servicing their needs.
• Proven ability to develop and to execute strategic action plans.
• Proven ability to develop strong business relationships and navigate complex political environments and work in matrixed environment.
• Proven ability to influence others at all levels of the organization.
• Demonstrated ability to adapt practices and techniques to changing priorities and issues and provide proactive, effective change management and leadership.
• Excellent interpersonal and collaborative skills including strong verbal and written communications skills, presentation skills, facilitation skills, and influence and negotiation skills.
• Advanced computer skills with demonstrated ability to use a variety of programs including Word, Excel, Access, PowerPoint, and Outlook with the ability to assimilate, present, and analyze data as needed.
• Ability to travel, domestically and internationally by various modes of transportation for periods of time as needed to support the business.
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
About Qualfon
Qualfon is a mission-driven company and a global provider of contact center services, integrated marketing solutions and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon has approximately 14,00 employees in 27 locations with 18 in the United States, four in the Philippines, two in Guyana, one in Mexico, one in Costa Rica and one in India.
Our Mission
It all starts with our mission. Qualfon’s mission is to help as many people as possible pursue their total vocation – as individuals and as members of society – by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. Be the best and make each person’s life better.
The second half of that mission begins with our people; with what matters to our employees. Aside from the work-related items like good compensation, a solid career path, excellent training and a good work environment, Qualfon’s @work programs focus on your well-being, personal health, faith, family and helping the community. With our focus on improving the lives of our employees, our agent and leadership tenure is typically twice the industry average.
Why Join Us?
Our Qualfon University, career path initiatives, promotions and succession planning programs help aid individuals finding their total vocation. We provide the opportunity for our employees and their family members to earn an accredited high school diploma, an accredited micro degree and a certified MBA from the Rochat School of Business.
We offer an array of committees on which employees may participate and serve such as the dance club, online gaming club, glee club, cooking club and photography club. We strive to provide our employees with a sense of belonging so they feel more comfortable and at home. Our agents are also offered transportation services and employee care initiatives such as clinic services, consultations, medications and vaccines.
Engagement activities such as service awards, contests, donation programs and special calendar events make up a key part of our retention efforts. We also deploy an employee survey designed to evaluate employee satisfaction and their perception of their work environment and involvement.
Finally, we are deeply committed to making our communities better. Approximately 1% of Qualfon’s revenue goes toward supporting our employees, their families and communities. In 2019 our employees volunteered 9,00 hours at Qualfon’s caring programs and projects that benefitted communities in need.
Our Values: Qualfon STRIDES
At Qualfon, we encourage STRIDES in everything we do. STRIDES represent Qualfon’s seven company values:
• Service
• Teamwork
• Results
• Integrity
• Dignity
• Encouragement
• Spirituality
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: 2001 - 5000 Employees
- Average Processing Time: 16 days
- Benefits & Others: Dental, Education support, Medical, Business (e.g. Shirts), Night shift
