Mandaluyong City Jobs Associate Manager-legal Transcription & Document Support + 30,000 Joining Bonus Position at RR Donnelley Philippines Inc.
- Job vacancies posted on: 9 months ago
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We are currently looking for adequate candidates to fill the position of Associate Manager-Legal Transcription & Document Support + 30,000 Joining Bonus. For candidates who reside in Mandaluyong City and its surrounding areas, we are looking forward to hearing from you to join our team at RR Donnelley Philippines Inc. and willing to work in our office under full time working hours system.
We have specific requirements for each of our employees as well as potential workers because we are a professional and knowledgeable business in the field we work in. We look forward to hearing from you soon if you have expertise in the fields of Services & Customer Service with a minimum Bachelor's/College Degree.
We can give you a fairly competitive salary in the amount of ₱16,000 - ₱38,000 on average. It also can be modified based on the credibility and experience you can provide for our business in accordance with our company HRD agreement.
Job Info
| Company | RR Donnelley Philippines Inc. |
| Position | Associate Manager-legal Transcription & Document Support + 30,000 Joining Bonus |
| Region | Mandaluyong City |
| Career Level | Assistant Manager/Manager |
| Work Experience | 7 years |
| Qualification | Bachelor's/College Degree |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
- Act as a vital link between the client and the operations team. Participate in client calls, interact with clients.
- Manage a team of document support and transcription specialists or any other team members that may be added with a different product line.
- Create Root Cause analysis, action plans and implement/ communicate feedback to the operations team.
- Control cost through effective utilization of personnel, materials and equipment.
- Recognize and reward performance and behavioral problems in team and act proactively to ensure productivity is unhampered.
- Contribute in the preparation of the team Profit and Loss statement on a monthly basis
- Oversee and coordinate the day-to-day shift activities
- Responsible for achieving site metrics in quality and productivity as well as ensuring that all customer related SLAs are achieved
- Plan reserve staffing to manage queues
- Evaluate recommended software and deal with and report any problems that may arise
- Assist in production and quality control of jobs
- Evaluate and sustain adequate capacity
- Accountable for tracking shift utilization, capacity, attendance, training, productivity, employee discipline and performance
- Introduce initiatives to further improve the performance of the team to attain specific targets
- Maintain accurate reports
- Monitor trends and take appropriate action to ensure goals are met.
- Manage and control costs to achieve revenue targets per employee
- Develop strong inter-personal relationships with the team
- Coach, counsel and train team members
- Develop an environment that provides motivation and development opportunities for the team
- Introduce initiatives for team development
- Support and develop direct reports in their work
- Recognize and reward performance and ensure welfare measures are carried out
- Ensure adherence to security norms including print security and physical access procedures in the team
- Ensure appropriate security for all desktops, printers and any other IT equipment used by the team
- Ensure all members of the team go through security and compliance awareness programs as per policy
Qualifications
- Graduate in any Degree in College
- Excellent communication
- Highly analytical
- Innovative
- Advanced knowledge and experience with MS Office, with focus on technical expertise with formatting on MS Word
- Must be amenable to work during day and night shift schedules
Work Location
- Pioneer Street, Mandaluyong City
Work Set-Up
- Work onsite
Signing Bonus of 30,00 if joining date is before September 15, 2023
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| City | Mandaluyong City |
| Map | Google Map |
Benefit
- Signing Bonus of 30,000
- Free Parking
- HMO on Day 1
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Company Description
RRD is a leading global provider of integrated multichannel marketing and business communications solutions.
With more than 52,00 customers and 42,00 employees across the globe, RRD offers a comprehensive portfolio of capabilities, experience and scale that enables organizations around the world to effectively create, manage, deliver and optimize their multichannel communications.
From digital to print, creative development to fulfillment and logistics, we augment tactics with consultative expertise. We produce streamlined solutions that maximize your communications spend while focusing on new targeted channels and opportunities to rebuild your communications strategy.
Specialties
Digital Marketing, Creative Services, Advanced Analytics, Business Process Outsourcing, Content Management, Direct Mail, Commercial Print, In-Store Marketing, Packaging and Labels, Printed Electronics, Print Management, Global Distribution, and Kitting and Fulfillment
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: 201 - 500 Employees
- Average Processing Time: 3 days
- Benefits & Others: Medical, Loans, Parking, Casual (e.g. T-shirts), HMO Coverage upon joining, Rotating schedules, weekend, and holiday work
