Culture Manager Vacancies at Qualfon Philippines, Inc.

Job vacancies posted on: 11 months ago

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We are hiring! Our company is merrily looking for a candidate to fill the position of Culture Manager. For those of you who live in Central Visayas, Northern Mindanao & Negros Occidental (Others) and its surrounding areas, we need you to then join our company office, Qualfon Philippines, Inc., and able to under a full time working hours.

As a professional business with expertise in the field we serve, we have specific standards for each candidates interested to join our company. If you have experience in the field of Services & Social Services with at least Bachelor's/College Degree, Post Graduate Diploma/Master's Degree & PhD, professional, honest, and disciplined, we will enthusiastically hearing from you to join our company.

We offer you the salary rates ranging from ₱16,000 - ₱38,000. The provision pertaining to the average starting initial salary we offer may change if you meet or even beyond the minimum requirement we are looking for in accordance with our company HRD agreement.

Job Info

Company	Qualfon Philippines, Inc.
Position	Culture Manager
Region	Central Visayas, Negros Occidental
Career Level	Assistant Manager/Manager
Work Experience	3 years
Qualification	Bachelor's/College Degree, PhD, Post Graduate Diploma/Master's Degree
Type of Work	Full-Time
Minimum Salary	PHP 16.000
Maximum Salary	PHP 38.000

Job Title: MISSION MANAGER

JOB SUMMARY

The Mission Manager (or Culture Manager) is responsible for the implementation, management, and evaluation of all Mission verticals in the site. Manages and oversees the work done by each member of the Mission Office team in addition to working closely with site leadership in Operations, sales & marketing, finance and recruitment to build and operate programs that support the organization’s mission, ensure operational sustainability, and expand our reach.

TASKS AND RESPONSIBILITIES:

· Dedicated to the care and permanent reflection of Qualfon mission and strengthening the STRIDES values through the culture as a consecrated company.

· Contributes to improve both operational and employee performance as a result of personal growth. (soft skills, educational, and caring programs)

· Prepares Mission Programs annual plan and ensures it is aligned with the strategic initiatives and priorities of the company.

· Helps identify improvements to better accomplish the mission.

· Reports directly to the Site Director and maintains continuous communication with the local ManCom.

· Analyzes the results of Mission Index and proposes initiatives to further improvements.

· Participates in the preparation of the annual budget of the area, including grants and programs for our people, support local community, train employees, etc.

AREA OF EXPERTISE (SKILLS)

· 3+ years Project Management experience

· Project Management Certification

· Bachelor’s degree

· Data analysis and management skills

· Ability to motivate support team members to achieve desired results.

· Multi-tasking abilities and delegation skills

· Ability to manage multiple projects concurrently.

· Strong experience working in partnership with leaders and colleagues to drive results

· Experience interacting with all levels of management/staff and across organizational lines

· Excellent Human relation skills

· Analytical and problem solving skills Call center environment needs knowledge

OTHER SKILLS AND EXPERIENCES (MIN)

· In this role the manager must possess strong interpersonal, organizational, and motivational skills. They must be equipped with a working knowledge of event planning, program management, and communication. They must also be comfortable in transforming big ideas using the methodology of specific, measurable, achievable, relevant and time bound.

EDUCATION

· Bachelor’s degree

WORK LOCATION: LinkSy IT Park, Bantayan, Dumaguete City, Negros Oriental (Office-Based, Shifting Schedules)

Office/Company Address

Country	Philippines
Region	Western Visayas
City	Central Visayas
Map	Google Map

Country	Philippines
Region	Northern Mindanao
Map	Google Map

Country	Philippines
Region	Western Visayas
City	Negros Occidental
Address	87GX+496 Qualfon, Western Nautical Hwy, Dumaguete, Negros Oriental, Philippines
Map	Google Map

Benefit

Get work experience
Bonus for overtime
Be taught first
Good work environment

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Company Description

About Qualfon

Qualfon is a mission-driven company and a global provider of contact center services, integrated marketing solutions and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon has approximately 14,00 employees in 27 locations with 18 in the United States, four in the Philippines, two in Guyana, one in Mexico, one in Costa Rica and one in India.

Our Mission

It all starts with our mission. Qualfon’s mission is to help as many people as possible pursue their total vocation – as individuals and as members of society – by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. Be the best and make each person’s life better.

The second half of that mission begins with our people; with what matters to our employees. Aside from the work-related items like good compensation, a solid career path, excellent training and a good work environment, Qualfon’s @work programs focus on your well-being, personal health, faith, family and helping the community. With our focus on improving the lives of our employees, our agent and leadership tenure is typically twice the industry average.

Why Join Us?

Our Qualfon University, career path initiatives, promotions and succession planning programs help aid individuals finding their total vocation. We provide the opportunity for our employees and their family members to earn an accredited high school diploma, an accredited micro degree and a certiﬁed MBA from the Rochat School of Business.

We offer an array of committees on which employees may participate and serve such as the dance club, online gaming club, glee club, cooking club and photography club. We strive to provide our employees with a sense of belonging so they feel more comfortable and at home. Our agents are also offered transportation services and employee care initiatives such as clinic services, consultations, medications and vaccines.

Engagement activities such as service awards, contests, donation programs and special calendar events make up a key part of our retention efforts. We also deploy an employee survey designed to evaluate employee satisfaction and their perception of their work environment and involvement.

Finally, we are deeply committed to making our communities better. Approximately 1% of Qualfon’s revenue goes toward supporting our employees, their families and communities. In 2019 our employees volunteered 9,00 hours at Qualfon’s caring programs and projects that benefitted communities in need.

Our Values: Qualfon STRIDES

At Qualfon, we encourage STRIDES in everything we do. STRIDES represent Qualfon’s seven company values:

• Service

• Teamwork

• Results

• Integrity

• Dignity

• Encouragement

• Spirituality

Company Info

Industry: Call Center/IT-Enabled Services/BPO
Company Size: 2001 - 5000 Employees
Average Processing Time: 16 days
Benefits & Others: Dental, Education support, Medical, Business (e.g. Shirts), Night shift