Mandaluyong City Jobs Customer Service Associate Position at Continuum Global Solutions
- Job vacancies posted on: 11 months ago
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We are hiring for the position of Customer Service Associate with full time working hours for our company office, Continuum Global Solutions, for residents of Mandaluyong City and its neighboring areas.
Candidates with expertise in Services & Customer Service and at least a High School Diploma or higher are highly needed. The candidates criteria we are looking for must be trustworthy and disciplined, because our business values a professional and competitive work environment.
Our company provides a competitive salary range of ₱22,000 - ₱24,000, which can be adjusted at the discretion of HRD in our company. This range naturally varies depending on how proficient the candidate credibility can be offered.
We are pleased to announce that our company, Continuum Global Solutions, is currently open recruitment for candidates who are interested in joining our office company as a Customer Service Associate.
Job Info
| Company | Continuum Global Solutions |
| Position | Customer Service Associate |
| Region | Mandaluyong City |
| Career Level | Less than 1 Year Experienced Employee |
| Work Experience | 1 year |
| Qualification | High School Diploma |
| Type of Work | Full-Time |
| Minimum Salary | PHP 22.000 |
| Maximum Salary | PHP 24.000 |
Position Location: This position requires to work onsite located at CityNet1 Bldg. 183 EDSA, Brgy. Wack-Wack, Mandaluyong Philippines.
At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.
Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and strong persuasion? Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?
JOIN OUR TEAM TODAY!
We are hiring Customer Service Associates for our office in Mandaluyong, Philippines who will support inbound voice calls from US based customers who have questions about their health, wellness, and prescription plan/coverage. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others.
RESPONSIBILITIES:
- Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits
- Provide information about their insurance coverage, benefit plans, tracking of prescription orders, troubleshooting online self-service for updates, & more
- Empathize and resolve concerns to simplify the customer’s healthcare experience
- Navigate through multiple computer applications with speed & accuracy
- Adapt to learn new call types when business needs change & flex support in those areas
ADDITIONAL REQUIREMENTS:
- High School Diploma or its equivalent
- 6+ months of BPO call center experience
- Advanced English-speaking skills
- Willing to work during US hours (overnight shift) + holidays & weekends
- Professional Positive Attitude & Courteous Telephone Etiquette
- Customer focused personality
BENEFITS & PERKS:
- Competitive base salary + performance-based incentives!
- HMO Coverage
- Life Insurance upon joining
- Paid Leave
- Great work environment
- Paid training
- Career growth opportunities
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| City | Mandaluyong City |
| Address | Continuum Global Solutions, 6000 Samar Loop, Cebu City, Cebu, Philippines |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
Continuum Global Solutionscustomer care services and call centers have been embraced by top companies worldwide. Our Fortune-500 clients rely on our vast expertise in customer care management.
Continuum customer care and call center solutions leverage world class voice, chat, email, and social technologies. We have over 15,00 employees in major international markets and serve tier 1 clients across multiple industry verticals.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: 1001 - 2000 Employees
- Average Processing Time: 20 days
- Benefits & Others: Miscellaneous allowance, Casual (e.g. T-shirts)
