Cebu Jobs Customer Service – Product Analyst/expert (sme) | Cebu Position at Foundever™
- Job vacancies posted on: 8 months ago
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Foundever™ has open a job vacancy for the domicile of Cebu (Others) and surrounding areas as customer service - product analyst/expert (sme) | cebu with full time work system which will then be placed in our company office.
The candidates we need are those who have the minimum criteria of Not Specified and experienced and have the integrity to work in the field of Services & Customer Service.
Our company highly values a professional and competitive work environment, therefore, candidates are required to uphold honesty and discipline in a work environtment.
As a professional company, we offer a competitive monthly base salary ₱16,000 - ₱38,000 which can be adjusted by the decision of our HRD company and adjusts to the capabilities of the candidate offers for our company.
Job Info
| Company | Foundever™ |
| Position | Customer Service - Product Analyst/expert (sme) | Cebu |
| Region | Cebu |
| Career Level | 1-4 Years Experienced Employee |
| Work Experience | 2 years |
| Qualification | Not Specified |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
Go further with Foundever™
Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
Summary of Responsibilities:
- Answer inbound/place outbound calls within guidelines established by the client and contact center management.
- Act as liaison between the Supervisor and in/outbound associates as directed.
- Maintain campaign Knowledge Center as directed by Supervisor.
- Assist in training and coaching in/outbound associates on product/services and campaign changes.
- Perform other duties as assigned.
Minimum Qualifications:
- At least 2 yrs. CSR experience in BPO preferably under a Halthcare account.
- SME/Product Specialist experience in BPO is an advantage.
Office/Company Address
| Country | Philippines |
| Region | Central Visayas |
| City | Cebu |
| Address | Foundever Hub Cebu, Commerce St, corner B. Benedicto St, Cebu City, Cebu, Filipina |
| Map | Google Map |
Benefit
- Competitive Salary
- HMO Benefit on Day 1
- Career Growth Opportunity
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Company Description
Sitel Group® and SYKES are now Foundever™.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,00 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Mission: At Foundever™, we make things simple.
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 15 days
- Benefits & Others: Dental, Medical, Business (e.g. Shirts)
