Customer Support Officer (non-voice) – Cebu I Manila I Hybrid Vacancies at QBE GROUP SHARED SERVICES LIMITED PHILIPPINE BRANCH
- Job vacancies posted on: 9 months ago
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We are hiring for the position of Customer Support Officer (Non-Voice) - CEBU I MANILA I Hybrid with full time working hours for our company office, QBE GROUP SHARED SERVICES LIMITED PHILIPPINE BRANCH, for residents of Central Visayas, National Capital Reg, & Calabarzon & Mimaropa and its neighboring areas.
Candidates with expertise in Services & Customer Service and at least a Not Specified or higher are highly needed. The candidates criteria we are looking for must be trustworthy and disciplined, because our business values a professional and competitive work environment.
Our company provides a competitive salary range of ₱16,000 - ₱38,000, which can be adjusted at the discretion of HRD in our company. This range naturally varies depending on how proficient the candidate credibility can be offered.
We are pleased to announce that our company, QBE GROUP SHARED SERVICES LIMITED PHILIPPINE BRANCH, is currently open recruitment for candidates who are interested in joining our office company as a Customer Support Officer (Non-Voice) - CEBU I MANILA I Hybrid.
Job Info
| Company | QBE GROUP SHARED SERVICES LIMITED PHILIPPINE BRANCH |
| Position | Customer Support Officer (non-voice) - Cebu I Manila I Hybrid |
| Region | Calabarzon & Mimaropa, Central Visayas |
| Career Level | 1-4 Years Experienced Employee |
| Work Experience | 1 year |
| Qualification | Not Specified |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
Job Profile Summary
Provide customer service via phone calls & answer customer, Underwriter and/or agency’s questions regarding product, process, policy. May handle multiple processes. Responsible for supporting business areas by operating switchboard and connecting callers to the appropriate person, answer various billing inquiries and resolve issues with regards to billing questions in a timely manner.
Job Description
Primary Responsibilities
• Ensure policies are followed and refer/escalate where appropriate
•Comply on provided legislations, industry codes, company policies and procedures.
•100% Regulatory Compliance to the laws set by Region’s Government Body such as State Insurance Regulated Authority (SIRA) and Road and Maritime Service (RMS)
•100% Compliance to mandatory general insurance requirements such as reading out Duty of Disclosure.
•100% Compliance to security in handling credit cards by using Secure Pause.
•100% Compliance to Privacy and Confidentiality Agreement.
•Establish and maintain a good working relationship with stakeholders
•Cooperate with other functions to answer customer/agency’s questions regarding product, process, policy etc.
•Consistently open minded, professional, polished, posed, and positive demeanor
•Process all calls related to product, process and policies and accomplish all reports as required to support multiple products in the said line of business
•Process all emails related to product, process and policies and accomplish all reports as required to support multiple products in the said line of business
•Properly assess completeness of documents received and provide solutions of incomplete
•Effectively manage premium objection when handling policy renewal of existing customers without risk of negatively impacting QBE brand.
•Provide new quotes to new business customers without risk of negatively impacting QBE brand
•Provide personalized and quality service to meet the expectations of internal and external customers
•Understand customer needs and goals an actively look for ways to meet them
•Follow agreed upon scripting to ensure customer intention is understood
•Ability to answer multiple lines, and accurately direct callers to minimize wait time.
•Route calls to appropriate end location as per procedures in a timely fashion.
•Answer basic questions about the company for callers who don’t need to be transferred to another extension.
•Communicate information in a clear, well-organized, and professional manner.
Preferred Competencies/Skills
• Excellent verbal and written communication skills
•Analytical and Problem solving skills
•Client relationship management skills
•Effective planning skills and time management
•Ability to quickly master the use of multiple IT applications (i.e. Guidewire, ANUBIS)
•Keen to details
•Administration and Organisation Skills
Preferred Experience
• call center experience within the insurance and/or banking industry; billing experience and increasing level of responsibility
Preferred Knowledge
•Excellent customer service focus
•Proficiency in MS tools
•Basic knowledge on Insurance is preferred
Office/Company Address
| Country | Philippines |
| Region | Western Visayas |
| City | Central Visayas |
| Map | Google Map |
| Country | Philippines |
| Region | National Capital Region |
| Map | Google Map |
| Country | Philippines |
| Region | Calabarzon |
| City | Calabarzon & Mimaropa |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 17,00 people in 38 countries.
Our underlying business strategy is to maintain operations in the key global insurance markets and, where possible, to be a lead underwriter for selected lines of business.
In the Philippines, QBE Group Shared Services Centre (GSSC) was incorporated in February 2013 as an integral part of the QBE strategy. Currently, it has locations in Manila and Cebu with over 3,200 employees.
The GSSC provides a comprehensive range of Insurance Services to QBE’s customers and brokers across geographies (Australia, New Zealand, Europe, North America and Asia Pacific) such as underwriting support, policy servicing, claims, credit control and customer service. It also provides various knowledge processing services such as Finance, Technology, HR Delivery, Data Analytics and Reporting to QBE Businesses globally.
QBE GSSC in the Community
The GSSC Foundation was established in 2014, extending QBE’s long history of corporate social responsibility to the Philippines. It mirrors QBE’s insurance role in the community to assist people in need.
Company Info
- Industry: Insurance
- Company Size: 2001 - 5000 Employees
- Average Processing Time: 11 days
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Business (e.g. Shirts), Regular working hours with varied work schedules
This Job Vacancies Grouping Tag:
- Customer Support Officer (non-voice) - Cebu I Manila I Hybrid position job vacancies
- Full-Time job vacancies in 2023
- Full-Time job vacancies in Calabarzon & Mimaropa 2023
- Full-Time job vacancies in Central Visayas 2023
- job vacancies for Not Specified
- job vacancies in the city of 2023
- job vacancies in the city of Calabarzon & Mimaropa 2023
- job vacancies in the city of Central Visayas 2023
